Privacy Policy

1. Overview

Apex Iguana Control LLC ("Company," "we," "our") is committed to protecting the privacy of our clients and prospective clients. This Privacy Policy describes how we collect, use, and safeguard the personal information you provide when contacting us or engaging our services.

This policy applies to information collected through our website, by phone, by email, and through any signed service agreements or intake forms.

2. Information We Collect

We collect only the personal information necessary to provide our services and communicate with clients. The categories of information we may collect include:

• Full name — to identify the client and address all correspondence appropriately
• Phone number — to schedule service appointments, confirm visits, and respond to service requests
• Email address — to send service confirmations, invoices, and any written communications related to your account
• Property address — to identify the service location and dispatch technicians
• Service history — records of visits performed, wildlife removed, and any notes relevant to your property's ongoing management

We do not collect payment card numbers directly. Payment processing, where applicable, is handled through third-party processors subject to their own privacy and security standards.

3. How We Use Your Information

Information collected by Apex Iguana Control LLC is used exclusively for the following purposes:

• Contacting you to confirm, schedule, or follow up on service appointments
• Dispatching technicians to your property at the scheduled service time
• Sending invoices, payment reminders, and billing-related communications
• Maintaining service records associated with your property for quality and continuity purposes
• Responding to service inquiries, questions, or requests submitted through our website or by phone
• Fulfilling obligations under any signed Master Service Agreement or addendum

We do not use your personal information for unsolicited marketing campaigns, and we do not share your information with unrelated third parties for marketing purposes.

4. We Do Not Sell Your Data

We will not share your personal information with outside parties except in the following limited circumstances:

• When required by law, court order, or government regulation
• To protect the rights, property, or safety of Apex Iguana Control LLC, our clients, or others
• With service providers directly involved in delivering your service (e.g., payment processors), who are contractually obligated to maintain confidentiality

5. Data Retention

We retain client records for a period of no less than three (3) years following the last service date. This retention period supports warranty claims, service history continuity, and legal compliance obligations.

After the applicable retention period, records are securely deleted or destroyed. You may request deletion of your personal information at any time by contacting us directly, subject to any legal obligations that require us to retain certain records.

6. Data Security

Apex Iguana Control LLC takes reasonable and appropriate measures to protect client information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Client records are stored in password-protected systems accessible only to authorized personnel
• Service agreements and signed documents are stored securely and not shared beyond operational necessity
• Physical documents containing personal information are stored in secured locations
• We do not transmit sensitive personal information over unsecured public networks

While we implement industry-standard safeguards, no method of data storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to promptly addressing any breach that may occur and notifying affected clients as required by applicable Florida law.

7. Your Rights

As a client or prospective client, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of any non-essential communications at any time

To exercise any of these rights, contact us directly using the information in Section 8 below. We will respond to all valid requests within a reasonable timeframe.

8. Contact

For questions, concerns, or requests related to this Privacy Policy or the personal information we hold, contact Apex Iguana Control LLC directly:

• Email: Apexiguanacontrol@gmail.com
• Phone: (561) 451-5569
• Hours: Monday – Friday, 9:00 AM – 5:00 PM